Good Customer Service Needs Your Help

"...Dear Editor, In response to the bad customer service letter [“Postmarks,” June 26]: What are you doing..."

July 1, 2009 Postmarks

New Technology Provides Instant Restaurant Customer Feedback

Technology finally caught up with local software developer's vision

"...to their business. However, being out of touch with customer feedback can be a serious problem...."

Feb. 21, 2014 Food Post by Virginia B. Wood

Say No to Poor Service

"...we made it OK for businesses to have poor customer service? Why is it acceptable for a company to..."

June 18, 2009 Postmarks

Break Up Gas Service Monopoly

"...Burning Austinites' Money?," News, April 15, 2005]. Texas Gas Service has awful customer service. Its reviews are universally bad...."

Oct. 5, 2010 Postmarks

Restaurant Service: A Discussion

Twelve Austin professionals come to the table in an effort to define, demystify, and defend the most controversial aspect of dining out.

"...So, what is it about service in restaurants? How many times have you heard someone..."

March 31, 2006 Food Feature by MM Pack

Supporting the Queer Service and Entertainment Industries

How to help LGBTQIA workers during COVID-19 pandemic

"...rooms to close through at least May 1, the service and entertainment industries have been hit particularly hard. These..."

March 27, 2020 Qmmunity Post by A. Micah Mills

Cap Metro Seeks More Feedback on Service Plan 2020

Transit authority mapping out the next 10 years, wants to hear from you next week

"...Shape the future of Capital Metro’s bus service..."

Nov. 13, 2009 News Post by Lee Nichols

The Good Eye: Service With a Style

Tip your server well – and nab some fashion tips in return

"...Of course, an increasing percentage of Austin's food service army are now standing at attention in uniform. Anyone..."

Feb. 14, 2014 Column by Amy Gentry

Anomalisa

Charlie Kaufman goes inside the minds of puppets

"...each and every individual.” That’s sound advice from a customer-service expert, who is addressing a hotel convention of eager..."

Jan. 15, 2016 Movie Review by Kimberley Jones

Demolition

Jake Gyllenhaal stars in dramedy as a man rebuilding his life

"...a letter about the faulty machine to the vendor’s customer-service department. In the pages-long letter, he includes much personal..."

April 8, 2016 Movie Review by Marjorie Baumgarten

DeBeauvoir Recognized Nationally by Peers

Travis County clerk wins Public Official of the Year Award

"...a challenge in our ever-changing world. Delivering top quality service during good times is easy; only those with long-term..."

Aug. 5, 2009 News Post by Lee Nichols

Bonnaroo (From the Pit)

"...immediately called American and told the story to the customer service rep. I asked her if the price of..."

June 19, 2008 Music Post by Gary Miller

After a Fashion

Crusading for better customer service

"...THE RANT I am dead serious about demanding excellent customer service from vendors, whether they are retailers or repair..."

Nov. 5, 1999 Column by Stephen MacMillan Moser

A Great Experience!

"...the hour we were coming. But here's the over-the-top service: She said she was parked in front but was..."

Aug. 14, 2012 Postmarks

Adrift in the Ether

New consumer advocacy project keeps online customers plugged in

"...phone numbers of an array of online retailers and services – the motley assortment of resources has erupted into..."

Dec. 15, 2006 Screens Feature by Kate X Messer

To: Mayor and Council Members

"...would allow this organization to continue its focus on service delivery and customer service – and, allow for stability...."

Sept. 25, 1998 News Feature

In Space

Online commerce puts customers on hold; here's how to get out of the loop

"...reptile in your quest to hunt down some real customer service. Consider this: Folks will spend more than $6..."

Dec. 16, 2005 Screens Feature

After a Fashion

State Democrats party, David Byrne gets shorn, and "After a Fashion" readers learn more about how to be a good customer and how not to be a fashion victim.

"...SERVICE WITH A SMILE As you may know, I am..."

Dec. 7, 2001 Column by Stephen MacMillan Moser

After a Fashion

Nothing validates a scene like its own magazine.

"...SERVICE WITH A SNEER "Come see the many sides of..."

Sept. 15, 2000 Column by Stephen MacMillan Moser

After a Fashion

Alexander McQueen minces no words; and the flip side of good customer service.

"...SERVICE WITH A SMILE As you may know, I am..."

Nov. 19, 1999 Column by Stephen MacMillan Moser

Austin's Utilities Brace for Busy Billing Season

"If the water goes through the meter, you bought it. If electricity goes through the meter, you bought it."

"...Thousands of Austin Water Utility customers were floored when they got their bills later that..."

May 19, 2017 News Feature by Nina Hernandez

Can't Get There From Here

While suburban rail spends and stumbles, Cap Metro's transit-dependent riders wait at the end of the line

"...There's something to be said for having a captive customer base. Remember Lily Tomlin playing Ernestine the Telephone Operator..."

Jan. 22, 2010 News Feature by Lee Nichols

Keep On Shoppin'

Wheatsville Calls on Old Friends to Stay Afloat

"...boomers who once fit the profile of the Wheatsville customer. Some of these shoppers routinely divide their dollars between..."

Nov. 8, 1996 News Feature by Amy Smith

News/Print

I've some good news and I've got some bad news. Which do you want first?

"...worse for your health: being inbred or treating your customers like shit? Austinite Ellen Hobbs would probably tend toward..."

Dec. 27, 2002 Books Column by Shawn Badgley

Spears' Retirement Creates Rare Vacancy

Tax assessor-collector leaving office a year early

"...and Memphis State College) and her career, from her service in D.C. under Sen. Ralph Yarborough through her stints..."

Aug. 5, 2011 News Feature by Michael King

Revving Up for Slow Times

How local entrepreneurs plan to weather the recession

"...is increasingly seeing referrals from banks of their existing customers, for whom they can no longer renew lines of..."

Dec. 5, 2008 News Feature by Katherine Gregor

Austin Energy Wins Round One

Austin Energy fends off rate case with only minor loss

"...been, but still, it apparently does mean that out-of-town customers will be getting a break that Austin residents will..."

March 8, 2013 News Feature by Mike Kanin

Road to Recovery

A private health care consultant has improved efficiency at the county's primary health care clinics. Looming Medicaid cuts protenda new crisis.

"...of care was good, the system suffered from "high service costs, excessive staffing levels, low provider productivity, and an..."

Sept. 15, 2000 News Feature by Kevin Fullerton

Austin Energy Still Hasn't Fixed Problems With Utility Bill Discounts on Expensive Homes

Consumer advocate requests audit of AE's Customer Assistance Program

"...of the City Auditor over Austin Energy's $18 million Customer Assistance Program (CAP) discounts – designed to help lower-income..."

Jan. 29, 2021 News Feature by Lina Fisher

Top 20 Austin Breweries of 2020

It's time for our annual Central Texas Brewery Power Rankings

"...shortage that stymied to-go opportunities for both breweries and customers alike as the world began to run out of..."

Nov. 11, 2020 Food Post by Eric Puga

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