For nearly a decade, City Manager Marc Ott quietly but steadily managed the business of the city, a major enterprise with roughly 13,000 employees and no "products" beyond energy, water, transportation, public safety, public health … the entire range of city services, where every "customer" is an expert. Ott helped weather the Great Recession as well as any official in the country, in a self-deprecating way that yet opened the city's books and processes as never before. His leaving for a D.C./international job is as quiet and dignified as his tenure. Austin should wish him well.
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