And by "411," we mean the deets, the score, a clue, the data, the dirt on everything you need to know or report in our fine metropolis. Austin's 311 harkens back to a time when customer service wasn't just a long wait on hold and a byzantine odyssey through extensions and transfers that ultimately end up in dead ends with you throwing your phone across the room. Every time we've used this 24-hour service, service has been key. If they don't know it, they look it up. If they can't find it, they ask a supervisor. Whether we're reporting a pothole or a messed-up traffic light late at night, calling to request a change to the size of our city-sanctioned garbage cart, or registering a "feral hog complaint," our city's encyclopedic ambassadors of infrastructural info have the answers. With a smile. We can hear it.