Best Airline Service

American Air's Patty Reinhart & Betty Lower at the Driskill

Not only is the idea of an airline customer service counter at Austin's premier historic lodging a brilliant concept, but we are happy to report that it is pulled off with panache. American Airlines customer service representatives Patty Reinhart and Betty Lower are two of the most gracious, patient, and helpful professionals we have encountered in the often hurried and impersonal airline industry. They have fixed many a ticketing dilemma for us when we were frenziedly trying to get out of town. The location is convenient and a great alternative to going to the airport. With calm and confidence, a friendly smile, and a few click-clicks on the keyboard, they sent us flying.

The Driskill Hotel
604 Brazos, 512/439-1234
driskillhotel.com